What is your policy on backordered items?
If an item is backordered, we will provide an estimated timeframe for when it will be back in stock. You can choose to wait for the item to become available, or we can cancel your order and issue a refund.
Returns and Exchanges
What is your return policy for damaged items?
If you receive a damaged item, please contact us via email or call us (888-947-3682) immediately and we will work with you to arrange for a return or exchange.
How do I request an RMA?
To request an RMA, please contact our customer service team or give us a call at (888-947-3682) and an RMA will be emailed to you. Once your return item is received, we will either refund the amount back to your form of payment or credit your account with store credit.
Are there restocking fees?
No, we do not have restocking fees for normal returns. However, there may be restocking fees associated with returns if returned products are missing or have damaged packaging, or are missing parts. The amount of the fee varies depending on the product and the circumstances of the return or cancellation. Please refer to our return …
How long do I have to return my order?
Our return policy varies per item. The typical return window is between 14 and 30 days from the date of purchase. If you need to return an item, please request an RMA number within this timeframe. For more information on returns. visit our Return Policy
Do you offer free return shipping?
We offer free returns only if the product is damaged or if there is an error in the shipment. If you need to return a product for any other reason, you will be responsible for the return shipping costs.
What is your exchange policy?
We offer a hassle-free exchange policy within 30 days of purchase. If you received a damaged or defective item, we will replace it with a new one. If you would like to exchange an item for a different one, we ask that you return the original item and place a new order for the item …
Where can I find your return policy?
You can find our return policy on our website under the “Refunds, Returns & Exchanges” section of our customer service page. Alternatively, you can contact our customer service team for more information.