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General FAQ's

Published : 06/09/2017 11:57:00
Categories : Frequently Asked Questions

General Questions:

Can I view my cameras on my phone?

                -Yes. All of our cameras are supported for mobile view with our Oculus Pro App

Am I able to playback recorded footage if something happens?

                -Yes. You can playback remotely on our Oculus Pro App, the CMS Software, and do physical playback right there at the recorder

How long can I record for?

                -Record times depend on the size of your hard drive and recording settings on the DVR/NVR

Do I have to have internet to use an Oculus DVR/NVR?

                -No. You can use our devices locally to record. But if you want to view your devices remotely, you will need internet

 

 

Account Questions:

I lost my password. How do I reset it?

                -We recommend making a secondary user to avoid being locked out. But if you need to reset your password, you can email us at “support@oculuscctv.com” and we will be happy to assist you in resetting your password

Can I give different users different rights on the DVR/NVR?

                -Yes. You can have multiple users setup on the DVR/NVR with different rights

 

 

Device Questions:

Can I setup email alerts when my cameras see motion?

                -Yes. Email alerts can be setup in the settings of the DVR

My cameras aren’t recording motion. What do I do?

                -Make sure you have selected which cameras you want to detect motion on the Motion Schedule Screen under Storage in your XVR/NVR settings, which will be highlighted yellow. Then select your channel and then the gear in the top right corner and customize your time frames in which you want those cameras detecting motion.

Ensure that motion is enabled on each channel. Go to Settings>Event>Check the “Enable Detection” box>Check the “Record Channel” box and select “apply” then “copy” and select your next camera channel. Continue these steps for all cameras. Next, select “Set Area” to set the motion grid on the selected cameras. The blue boxes indicate areas of detected motion

                -If you are using IP Cameras and have done the steps above, login to the camera’s IP Address in your Internet Explorer Browser and ensure that motion is enabled, and you have adjusted your motion grid accordingly

My recorded video is an hour long. I need to trim it down to a few minutes. What do I do?

                -The DVR backs up recorded video in hour-long time frames. When downloading recorded video from the DVR, you will need a video editing software to shorten the video. However, you can use the CMS Software on your computer to playback and download video in shorter time frames

Can I use my old cameras with your DVR/NVR?

                -Yes. Our X5 Series DVR accepts any camera format, including CVBS

 

When I use the IPSearch Tool all I see is the NVR and one camera. I have all 8 cameras plugged into my POE switch. How do I fix this?

                -All IP Cameras need to have a different IP Address. There are two resolutions. One, unplug all except ONE IP camera from your network. You can only talk to one IP Camera at a time. Open the IPSearch Tool on your computer and find the IP Camera in question. On the right hand side of the IPSearch Tool you will see “DHCP Enable” Check that box and enter the password for the camera. Default Password is: admin. Select “Modify” Repeat these steps until all cameras have been modified correctly

 

I have an IP Camera System that I bought years ago with 8 IP cameras up and running on a 36ch NVR. I bought one of your Oculus cameras to add to our system and plugged in to my 16 port POE switch and I can’t find it on my NVR. What could be the issue(s)?

                -Fold your hands over the face of your camera and see if the Red IR’s come on. If they do NOT come on, your camera is not getting power and may not be POE. You will need to use a Passive POE Splitter to inject 12V Power into the camera

                -If the IR’s do come on, then ensure that your NVR is ONVIF 2.4 Compliant. Most issues can be resolved by accessing our Oculus IP Cameras via the IP Address in an Internet Explorer browser and go to Network>Basic Setup>Uncheck “HIK Protocol”>Save then go to Network>Advanced Setup>Other Tab>Uncheck “Video Password Authentication”>Save and then reboot the IP Camera

 

I have a 16 Channel Oculus Hybrid XVR and I have 10 AHD cameras up and running on it. I bought an Oculus IP PTZ camera to add to the system. When I go to the add camera screen and search I can see it but when I go to add it, it will not add. What do I need to do?

                -First, make sure that you go to your DVR settings>System>Channel Config and select the checkboxes under IP for the channel(s) you want to accept IP Cameras that are not being used for AHD Cameras. Next, go to the Add Camera screen and search for it again. You should now be able to add your IP Camera

 

I bought one of your Oculus 2MP AHD Camera’s to add to my previous system. When I hook it up, it looks like a black and white camera with strange lines in it. The camera I hooked up before on the same line it looked fine. What could be the issue, and how do I fix it?

                -You most likely have Analog Cameras on your system. Our 2MP AHD Cameras have Multi-Format Toggle Switches so you can adapt the camera to be the same output as your current cameras. Locate the toggle switch on the Oculus 2MP Camera and look at the yellow tab for reference. Identify the correct output that matches your current cameras and hold the toggle switch down in that direction for 5+ seconds

 

I can’t get the XVR/NVR to record motion and I went to the storage menu under Record and I changed all the green record blocks to Yellow on the Motion Grid. (I’m not seeing the “running man” to indicate motion) What steps am I missing?

                --Make sure you have selected which cameras you want to detect motion on the Motion Schedule Screen under Storage in your XVR/NVR settings, which will be highlighted yellow. Then select your channel and then the gear in the top right corner and customize your time frames in which you want those cameras detecting motion.

Ensure that motion is enabled on each channel. Go to Settings>Event>Check the “Enable Detection” box>Check the “Record Channel” box and select “apply” then “copy” and select your next camera channel. Continue these steps for all cameras. Next, select “Set Area” to set the motion grid on the selected cameras. The blue boxes indicate areas of detected motion

                -If you are using IP Cameras and have done the steps above, login to the camera’s IP Address in your Internet Explorer Browser and ensure that motion is enabled, and you have adjusted your motion grid accordingly

 

I added an extra hard drive to my XVR/NVR but I’m not getting any extra days. What could be the problem?

                -You need to format the new hard drive to your XVR/NVR. Go to your XVR/NVR Settings>Storage>Select the newly installed HDD>Select Format. You should now be able to record to the new hard drive

 

I am trying to make a backup on a thumb drive, but when I put the USB Drive in the Recorder it does not see it when I go to the menu Storage/Disk. All I see is the Hard-drive. What do I need to do?

                -The USB Flashdrive needs to be in FAT32 Format or the Recorder will not see it. Plug the USB Flashdrive into a computer and go to the settings for the USB Flashdrive. Change the format to FAT32 and then plug it back into your recorder and follow the format steps within the recorder settings

 

I am trying to set the time on my XVR/NVR. Its 2:30PM but it keeps showing 2:30AM and I don’t see anything to change the AM/PM option. What can I do to fix this?

                -Go into your XVR/NVR Settings>System>Date (Date is located to the right of Device Settings) and select your preferred settings and choose “Apply” and restart your XVR/NVR

I set up an account on the Oculus Pro App and I was able to add the Recorder to my devices, but it says its offline on the app. I can see the cameras on the recorder and on my computer using the CMS Software. Am I missing something? How do I fix this?

                -First things first, we need to make sure your recorder is online. Go to XVR/NVR Settings>Network>Ensure that DHCP is enabled by checking the box named “DHCP Enabled” and save the changes. Once your device restarts and is online, we will have to wait approximately 2 minutes for the change to take effect, then close and reopen the Oculus Pro App. Your recorder should now say “Online” within the Oculus Pro App

 

Oculus Pro Questions:

I forgot my password. What should I do?

                -If you have forgotten your password, just follow the in-app steps to reset your password. You will be emailed a new password for security verification

I made my wife and I two separate accounts, but when I try to login, it says “Unable to Bind” What’s going on?

                -For security reasons, you can only bind your DVR/NVR to a single account. If you have multiple users, just login under the same username and password

Can I playback footage if something happens?

                -Yes. Our app allows you to playback footage remotely. You can even store video on your mobile device, record live, and take screenshots

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